Email us at: [email protected]
If you're not happy with your recent purchase, it's so easy to send it back! We accept returns within 14 days of receipt. Please note that after 14 days of receipt of goods all sales are final. Returned goods must be unused, unaltered and unwashed with all original tags and packaging enclosed.
Goods will only be accepted back if purchased in our online store.
Sale items will not be refunded unless they are faulty.
Sale items may be exchanged. If something is to be sent from 18Trend as a replacement, shipping costs will be charged to you.
Sale items purchased online can only be returned for an exchange or credit to our online store.
18Trend is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Shipping costs back to 18Trend are the responsibility of the customer unless the returned goods are faulty.
Please note that return and exchange policies are subject to change in conjunction with some promotions. If you need any further clarification of these policies or help with your purchase please email [email protected]
Simple steps to Return or Exchange
- Re-package your garment and include proof of purchase, along with the returns form.
- For International returns you must include a copy of your original invoice and your customs document, to avoid delays.
- If a description of contents is required on customs declaration for returns please specify as ‘Returned Goods’
- Write your name and postal address on the back of the package.
- We cannot process your return until the goods are received into our warehouse.
- We reserve the right to deny a return, if the goods returned do not meet our return policy requirements.
- We are unable to exchange or refund used, laundered or customer damaged goods.
- We are unable to refund sale items.
- Please note that the shipping charges or any related expenses (custom fees, etc.) cannot be refunded.
- The cost of delivery for returns and refunds is not refundable.
- A further delivery charge will be required for re-sending the exchange.